The Curator

David Waller BSc MBA CMgr FCMI CEng MBCS CITP

This Benefits Management stuff, I’ve been doing it for a while now. Most of the articles in this website are ideas that I've published previously. Most of the people who've read them are project management professionals. It's time that I broadened my audience. I'd like to think that my approach is general enough that anyone can make use of it, no matter who you are or what background you come from. The whole point is that it gives you skills that work for any decision.

My background

I was active in Cranfield University's Benefits Management research, applying the method in the rollout of BT's intranet, one of the first, largest and most successful corporate intranets. I then took this experience to my customers in finance, utilities and central government.

I extended Benefits Management beyond its project management roots to develop new business and improve customer relationships. This proved valuable in winning Local Government partnerships and in BT's successful bids to the NHS.

I was recruired into the NHS to establish a public sector focused benefits management toolset. In the 20 years since I moved into health, I've managed benefits of national programmes for telecare, service re-structuring, data standards and interoperability, adult social care and child protection, assisting local health economies to get the value of sharing care information. I left the NHS as Portfolio Office Business Partner assisting programme Benefits Managers to improve the standard of Benefits Management practice and with it the value that the programmes create. My analysis of programmes’ benefits realisation influenced the design of the future Portfolio Office. My discoveries helped to select and prioritise programmes that impact on everyone who has contact with the NHS in England.

Now semi-retired, I continue to study and share my knowledge of Benefits, and mentor The Benefits Management Network, a national community of practice which enables me to keep the methodology fresh.

I wrote the book on benefits mapping - The Goal Model: Designing Business Decisions.

I also own Keldale Business Services Ltd, a specialist Benefits Management consultancy where I’ve been fortunate to do some interesting things:

Assist Customer Strategies - Public Policy Forum thought leadership, Ambulance Service restructure
Develop future markets - Identity management, PACS x-ray digital imaging
Solution Design - Working Time Directive, Long Term Conditions, Public Sector Mobile Services
Solution Development - Local Development Authority project £1M Social Housing Alarms
Understand the customer's 'RoI' - Highways Department PFI preparation
Improved win-rate - Local Authority / Private Partnership Local Govt preferred bidder £150M, Local Govt partnership £220M
Successful customer change management - Diabetes Contact Centre, Govt Dept Intranet Requirements Capture consultancy, Requests for BM assistance - LDA, NHS, Police

And worked with some big and interesting organisations...